Find quick answers to the most common questions about your stay at Le Garage Biarritz. From bookings and hotel services to practical details and neighbourhood tips, everything you need is here.
All questions
Is breakfast included in the room rate?
The Le Garage Biarritz hotel offers two base rates, each available with or without breakfast: the Best Available Rate and the Non-Refundable Rate. Breakfast can be added to either, depending on the option chosen at the time of booking.
What is the cancellation policy?
The Le Garage Biarritz hotel offers two rates with different cancellation conditions. The Best Available Rate can be cancelled or modified free of charge until 12pm the day before arrival, from 1 September to mid-June; from mid-June to 31 August, the same rate remains cancellable or modifiable free of charge until 12pm, 7 days before arrival. After this deadline, the full stay is charged. The Non-Refundable Rate is prepaid at the time of booking and cannot be cancelled or modified.
Is a security deposit required when booking?
For the Best Available Rate at the Le Garage Biarritz hotel, the credit card is charged via the Mews system, at 12pm the day before arrival or 7 days before, depending on the period of stay. For the Non-Refundable Rate booked online, payment is taken directly at the time of booking.
Are pets allowed?
Yes, four-legged companions are welcome at the Le Garage Biarritz hotel, for an additional charge of €30 per night per pet, with a limit of two pets per room. A blanket, a bowl and a box of treats are provided for dogs.
Are holiday vouchers (chèques vacances) accepted?
No, holiday vouchers are not accepted at the Le Garage Biarritz hotel.
How many rooms are there, and what types does the hotel offer?
The Le Garage Biarritz hotel has 27 rooms and suites across eight categories. From the Cosy Room to the signature suites, each space offers its own way of discovering Biarritz: Cosy Room, Cosy – Terrace Ground floor, Cosy – Ocean Terrace, Tribu Suite, Tribu - Terrace (Ground floor), Atelier Suite – Glimpse of the ocean, and two signature suites — the Grande Club Suite, with a panoramic terrace over the Basque Country, and the Grande Suite Panorama, with a terrace and a glimpse of the ocean.
What is the room size?
Rooms and suites at the Le Garage Biarritz hotel range from 27 to 73 m². The Cosy Room is 27 m², Cosy – Terrace Ground floor 28 m², Cosy – Ocean Terrace 30 m², the Tribu Suite and Tribu - Terrace (Ground floor) 43 m², the Atelier Suite – Glimpse of the ocean 41 m², the Grande Suite Panorama 70 m² and the Grande Club Suite 73 m².
What is the maximum occupancy of the rooms?
At the Le Garage Biarritz hotel, the Cosy Room and its variants accommodate up to two guests. The suites — Tribu, Atelier, Grande Club and Grande Panorama — offer more space, accommodating up to four guests.
Do any rooms have a terrace or a patio?
Yes, at the Le Garage Biarritz hotel, most categories open onto an outdoor space, with a terrace in every room and suite except the Cosy Room and the Tribu Suite. The Atelier Suite – Glimpse of the ocean also has a patio.
Do any rooms have a sea view?
At the Le Garage Biarritz hotel, some rooms and suites offer a glimpse of the Atlantic. The Atelier Suite – Glimpse of the ocean and the Grande Suite Panorama enjoy this in particular, while other categories offer a view over the city and the atmosphere of Biarritz.
Do all rooms have a bathtub?
No, at the Le Garage Biarritz hotel, the Tribu Suite, the Atelier Suite – Glimpse of the ocean, the Grande Club Suite and the Grande Suite Panorama invite a moment of relaxation in a bathtub, while the Cosy Room and its variants are fitted with a shower.
Is a sofa bed available in any rooms?
Yes, at the Le Garage Biarritz hotel, the Tribu Suite, the Atelier Suite – Glimpse of the ocean, the Grande Club Suite and the Grande Suite Panorama feature a sofa bed and a living area, offering more room to settle in and make the most of a stay in Biarritz.
What amenities are found in every room?
Every room and suite at the Le Garage Biarritz hotel is designed for a comfortable stay, with individually controlled air conditioning, a wardrobe, heating and a safe. Rooms also include a private bathroom with bathrobes, slippers and a hairdryer, as well as a flat-screen TV, a telephone, a radio, a small fridge and a kettle or coffee machine. A baby cot can also be provided on request.
Are the rooms soundproofed?
Yes, rooms at the Le Garage Biarritz hotel benefit from good sound insulation.
What are the check-in and check-out times?
Rooms at the Le Garage Biarritz hotel are ready to welcome guests from 3pm, with check-out until 11am.
Is parking available?
Yes, the Le Garage Biarritz hotel has secure underground parking, with a limited number of spaces, and no valet service. Two EV charging points are available. The rate is €30 per night per car from 1 April to 30 September, then €20 from 1 October to 31 March.
Is Wi-Fi free?
Yes, Wi-Fi is free throughout the Le Garage Biarritz hotel, with no password required.
What is the smoking policy?
At the Le Garage Biarritz hotel, rooms are non-smoking. It remains possible to smoke in outdoor spaces, such as the restaurant terrace, the garden, as well as the small private gardens, patios and terraces of the rooms that have one.
Is an airport shuttle available?
The Le Garage Biarritz hotel does not have its own shuttle — the Txik Txak network does not serve the hotel directly. The company Atlantic Taxi Radio does, however, offer trips to and from Biarritz airport, bookable several days in advance on their website or within minutes by phone. From the airport to the hotel: €40 (day rate) or €45 (night rate) for 1 to 4 passengers, €50 or €55 for 5 to 7 passengers. From the hotel to the airport: €20 (day rate) or €22 (night rate) for 1 to 4 passengers, €30 or €35 for 5 to 7 passengers.
Is a luggage storage or laundry service available?
Luggage storage is available at the Le Garage Biarritz hotel. There is no dry cleaning or ironing service as such, but the hotel offers a washer and dryer service, for €35 per load.
Is a currency exchange or cash machine available?
No, the Le Garage Biarritz hotel does not offer a currency exchange service or a cash machine on site.
Is room service available?
Yes, the Le Garage Biarritz hotel offers room service, to enjoy a meal or a treat in the comfort of the room.
Is a concierge service available?
Yes, the Le Garage Biarritz hotel offers a concierge service as well as a tour desk, to accompany guests in discovering Biarritz and its surroundings.
Is the reception open 24/7?
Yes, the reception team at the Le Garage Biarritz hotel is on watch day and night, ready to accompany guests throughout their stay.
Is childcare available?
At the Le Garage Biarritz hotel, childcare is provided by independent professionals, simply by asking reception, who will find someone available from their trusted contacts. The service is paid directly to the childminder.
What safety measures are in place?
The Le Garage Biarritz hotel has 24-hour security as well as equipment including a security alarm, smoke detectors, CCTV in common areas and outside, a carbon monoxide detector and fire extinguishers. A safe is also available in every room.
Does the hotel offer spaces for private events?
Yes, the Le Garage Biarritz hotel offers several spaces for private events, notably the Grande Club Suite and its panoramic terrace, as well as the restaurant and its terrace.
Does the hotel have outdoor common areas?
Yes, the Le Garage Biarritz hotel offers several spaces to enjoy the sunshine, including outdoor furniture, a sunny terrace and a picnic area.
Does the hotel have a pool?
Yes, the outdoor pool at the Le Garage Biarritz hotel is heated. It is open from mid-April to October, weather permitting — a peaceful pause to enjoy sunny days on the Basque coast.
Does the hotel have a spa, sauna or gym?
The Le Garage Biarritz hotel does not have its own spa, sauna or gym. Its guests do, however, have access to the hammam and gym at the Regina Experimental Biarritz Spa, subject to availability and only when the Regina is open. The Spa's treatment menu is also made available in the room.
Are yoga classes offered?
Yes, the Le Garage Biarritz hotel gives access to a yoga class on Saturdays at 9am and a Pilates class on Sundays at 9am, at the Regina Experimental Biarritz Spa, only when it is open.
What type of breakfast is offered?
At the Le Garage Biarritz hotel, breakfast is served as a buffet, priced at €20 per adult and €10 per child. A lighter continental option is also available for €10, with a gluten-free option.
Is the restaurant open every day?
Le Restaurant du Garage serves classic French cuisine with a modern twist, drawing on the richness of Basque produce, for lunch and dinner. Hours vary by season: open Tuesday evening to Sunday brunch from October to April, and every day from June to September.
Is there a bar?
No, the Le Garage Biarritz hotel does not have a bar as such, but rather a snack bar. Rooms do not have a minibar either: each is equipped with a small fridge, stocked only with two bottles of water. Only the Grande Club Suite and the Grande Suite Panorama enjoy a few complimentary drinks on arrival.
Can breakfast be served in the room?
Yes, at the Le Garage Biarritz hotel, breakfast can be served in the room, to start the day at your own pace.
Does the hotel offer special menus?
Yes, the Le Garage Biarritz hotel offers children's menus as well as options for specific dietary requirements on request. Wine, champagne and fruit can also be offered for an additional charge.
Is the hotel located by the beach?
The Le Garage Biarritz hotel is around a 5-minute walk from Miramar beach. The Atlantic and its horizon are just steps from the hotel.
Is the hotel close to the airport?
Yes, Biarritz-Pays Basque airport is around 10 minutes by car from the Le Garage Biarritz hotel.
How do I reach the hotel from Biarritz station?
Biarritz station is around 10 minutes by car from the Le Garage Biarritz hotel. Buses and taxis are available near the station to reach the hotel.
Which restaurants does the concierge recommend?
The concierge at the Le Garage Biarritz hotel particularly recommends the Saint-Charles neighbourhood, a few minutes from the hotel, known for addresses such as Bar Mada, Boka, Kaldera and L'Impertinent.
What activities are recommended nearby?
From the Le Garage Biarritz hotel, surfing and bike hire are among the most popular local activities. A golf course less than 10 minutes by car is also accessible.
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