Find quick answers to the most common questions about your stay at Il Palazzo Experimental. From bookings and hotel services to practical details and neighbourhood tips, everything you need is here.
All questions
What can I see near the hotel?
Is the hotel close to the airport?
Venice Marco Polo Airport is around 40 minutes from the Il Palazzo Experimental hotel.
Is the hotel close to the cruise terminal?
Yes, the Il Palazzo Experimental hotel is around 5 minutes from the Saint Basilico Cruise terminal.
How far is the hotel from Santa Lucia station?
Santa Lucia railway station is around a 20-minute walk from the Il Palazzo Experimental hotel.
Where is the hotel located?
Where is breakfast served?
Breakfast at the Il Palazzo Experimental hotel is served in the restaurant and, from May to October, can also be enjoyed in the hotel's secret garden. The garden is the perfect setting for afternoon tea and early evening drinks during those months; outside this period, when the garden is closed, these are served in the restaurant instead.
What restaurant is at the hotel?
What should I do if I have specific accessibility needs?
It is recommended to contact the Il Palazzo Experimental hotel directly before booking, to discuss specific needs.
Is there a wheelchair-accessible room?
Yes, two Superior rooms on the ground floor at the Il Palazzo Experimental hotel are wheelchair-accessible.
Does the hotel offer spaces for private events?
Does the hotel have a garden?
Yes, the Il Palazzo Experimental hotel has a secret back garden, a peaceful spot along the canal that regularly hosts art exhibitions.
Does the hotel have a gym or spa?
No, the Il Palazzo Experimental hotel does not have a gym, spa or wellness area.
What safety measures are in place?
The Il Palazzo Experimental hotel is equipped with 24-hour security, a security alarm, smoke detectors, CCTV in common areas, fire extinguishers and an in-room safe.
Is childcare available?
Yes, a childcare service is offered at the Il Palazzo Experimental hotel, upon request and subject to availability.
Is the reception open 24/7?
Yes, the reception at the Il Palazzo Experimental hotel is open 24 hours a day, with private check-in and check-out.
Is a concierge service available?
The concierge team at the Il Palazzo Experimental hotel accompanies guests throughout the stay, with luggage storage available.
Is room service available?
Room service at the Il Palazzo Experimental hotel is available daily from 7:30am to 10:30pm, with a selection of dishes and drinks from the restaurant and bar menus.
Is dry cleaning available?
No, dry cleaning is not available at the Il Palazzo Experimental hotel.
How do I reach the hotel?
In addition to the standard pedestrian entrance, the Il Palazzo Experimental hotel has a private water gate, allowing direct access by boat from the canal.
Is parking available?
No, the Il Palazzo Experimental hotel does not offer parking, Venice is a pedestrian city criss-crossed by canals. A partnership with Garage San Marco offers a 10% discount to hotel guests; the Piazzale Roma or Tronchetto island car parks are also an option, at up to €35 per day.
What payment methods are accepted?
The Il Palazzo Experimental hotel accepts credit card and cash.
What are the check-in and check-out times?
Check-in at the Il Palazzo Experimental hotel is from 2pm, with check-out until midday.
What is the hotel's star rating?
The Il Palazzo Experimental hotel is a 4-star Superior establishment.
What is the history of the building?
Do the rooms have a seating area or desk?
What amenities are found in every room?
Every room at the Il Palazzo Experimental hotel has air conditioning, a safe, a private bathroom with bathrobe, free toiletries, slippers and a hairdryer, as well as a cable TV, a telephone, a fridge, bottled water and a kettle or coffee machine.
Can a baby cot be added to the room?
Yes, a baby cot can be provided in most room categories at the Il Palazzo Experimental hotel, with the exception of the Trovaso Classic Double Room and the Trovaso Single Room.
Do all rooms have a bathtub?
Most do. At the Il Palazzo Experimental hotel, every category has a bathtub except the Trovaso Single Room, which is fitted with a shower only — it's always best to specify a preference for a bathtub or a shower when booking.
Do any rooms have a balcony or a canal view?
Yes, at the Il Palazzo Experimental hotel, the Giudecca Executive Canal View with Balcony is the only category with a balcony. This category and the Zattere Junior Suite Canal View both offer a canal view, and several other categories are also named for their canal-facing outlook.
What is the maximum occupancy of the rooms?
What is the cancellation policy?
The Il Palazzo Experimental hotel offers a flexible rate, with free cancellation or modification up to 2, 7 or 14 days before arrival depending on the period, as well as a non-refundable rate, which cannot be cancelled or modified — the full room charge applies as a cancellation penalty. On either rate, an early departure after check-in or a no-show results in the full stay being charged to the card on file.
Is a security deposit required when booking?
On the flexible rate at the Il Palazzo Experimental hotel, a preauthorization is charged to the card on file 2, 7 or 14 days before arrival, depending on the period; this amount is not refunded in the event of a late cancellation, no-show, or early departure after check-in.
Is breakfast included in the room rate?
Depending on the rate chosen at the Il Palazzo Experimental hotel, breakfast may be included or booked as room-only.
Are there specific conditions for group bookings?
At the Il Palazzo Experimental hotel, a stay is considered a group booking from 6 rooms upwards.
Are pets allowed?
Yes, small pets are allowed at the Il Palazzo Experimental hotel.
How many rooms are there, and what types does the hotel offer?
What is the room size?
Rooms at the Il Palazzo Experimental hotel range from 15 m² for the Trovaso Single Room to 45 m² for the Dorsoduro Suite, with several sizes in between: Trovaso Classic Double Room 20 m², Romite Superior 22 m², Ognissanti Deluxe, Ognissanti Deluxe Canal View and Giudecca Executive Canal View with Balcony 25 m², and Zattere Junior Suite Canal View 30 m².


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