Find quick answers to the most common questions about your stay at Henrietta Experimental. Froom bookings and hotel services to practical details and neighbourhood tips, everything you need is here.
All questions
What is the cancellation policy?
The Henrietta Experimental hotel offers a non-refundable rate, with a non-refundable deposit for the full stay, including VAT, charged at the time of booking, as well as a flexible rate, with free cancellation or modification until 12pm (hotel time), 1 day before arrival. On the flexible rate, a late cancellation, early departure or no-show results in the full stay being charged, taxes included.
Is a security deposit required when booking?
The Henrietta Experimental hotel applies a security deposit depending on the rate booked. For the non-refundable rate, the full stay is charged at the time of booking. For the flexible rate, no advance deposit is taken, subject to the conditions in force at the time of booking.
Is breakfast included in the room rate?
Guests can select a rate with or without breakfast directly on the website when booking the Henrietta Experimental hotel.
From what age is a child charged at the adult rate?
At the Henrietta Experimental hotel, children are charged at the adult rate from the age of 2.
Are pets allowed?
No, pets are not allowed at the Henrietta Experimental hotel.
Is the hotel spread across more than one building?
Yes, the Henrietta Experimental hotel comprises two buildings: the main building at 14-15 Henrietta Street, with reception on the ground floor and rooms on the first floor served by a lift, and a second annexe, home to the Superior Floral rooms.
How many rooms are there, and what types does the hotel offer?
The Henrietta Experimental hotel has 22 rooms across 9 categories: Little Covent Garden - Standard Room, Covent Garden - Superior Room, Floral - Superior Room, London Eye - Superior Terrace, Grand Covent Garden - Deluxe Room, Henrietta - Executive Room, Saint Paul - Executive Room, Grand Saint Paul - Junior Suite and Grand London Eye - Junior Suite.
What is the room size?
Rooms at the Henrietta Experimental hotel range from 17 m² for the Little Covent Garden - Standard Room to 35 m² for the Grand London Eye - Junior Suite, with several sizes in between: Covent Garden - Superior Room, Floral - Superior Room, London Eye - Superior Terrace and Grand Covent Garden - Deluxe Room all at 20 m², Saint Paul - Executive Room 29 m², Henrietta - Executive Room 30 m², and Grand Saint Paul - Junior Suite 31 m².
What is the maximum occupancy of the rooms?
Rooms at the Henrietta Experimental hotel accommodate up to 2 adults, with the possibility of adding a child or a baby depending on the room.
Does any room have a balcony?
Yes, two room categories at the Henrietta Experimental hotel feature a balcony: the Superior Terrace and the Junior Suite with a London Eye view.
Can a baby cot be added to the room?
Yes, a baby cot is offered free of charge in any room at the Henrietta Experimental hotel for children under 2, on request. An extra bed is also available in some Executive rooms, for children up to the age of 12, at £80 per night per room — this incurs an additional cost when a third guest stays in the room, and can only be booked directly by email or phone.
Are the rooms non-smoking?
Yes, non-smoking rooms are available at the Henrietta Experimental hotel.
What are the check-in and check-out times?
Check-in at the Henrietta Experimental hotel is from 3pm, with check-out until 11am.
What payment methods are accepted?
The Henrietta Experimental hotel accepts Apple Pay, Google Pay, Mastercard, Visa and American Express.
What is the hotel's star rating?
The Henrietta Experimental hotel is a 4-star establishment.
Are there electric vehicle charging points?
No, the Henrietta Experimental hotel does not have electric vehicle charging points.
Is the hotel air-conditioned?
Yes, all rooms at the Henrietta Experimental hotel have air conditioning.
Is dry cleaning or laundry available?
Yes, the Henrietta Experimental hotel offers dry cleaning, ironing and laundry services.
Is room service available?
Room service at the Henrietta Experimental hotel is available during the restaurant's operating hours.
Is a concierge service available?
The concierge team at the Henrietta Experimental hotel is on hand throughout the stay, with luggage storage available.
Is the reception open 24/7?
Yes, the reception at the Henrietta Experimental hotel is open 24 hours a day, with all check-ins handled in person by a receptionist.
What safety measures are in place?
The Henrietta Experimental hotel is equipped with 24-hour security, a security alarm, smoke detectors, CCTV in common areas and outside the establishment, fire extinguishers and an in-room safe.
Are the rooms wheelchair-accessible?
Only one room at the Henrietta Experimental hotel is wheelchair-accessible — an Executive room.
What should I do if I have specific accessibility needs?
It's recommended to always email or call the Henrietta Experimental hotel directly to check availability of the accessible room and discuss specific needs.
What restaurant is at the hotel?
Henri, the restaurant at the Henrietta Experimental hotel, is a classic French bistro. Breakfast is served daily from 7am to 10:30am, lunch daily from midday to 2:30pm, and dinner from 5pm to 9:30pm on Mondays, 5pm to 10pm Tuesday to Saturday, and 2:30pm to 8:30pm on Sundays.
Is there a bar?
Yes, the bar at Henri, the Henrietta Experimental hotel's restaurant, is open Monday to Wednesday from midday to 10:30pm, Thursday to Saturday from midday to 11:30pm, and Sunday from midday to 10pm.
What breakfast options are offered?
Breakfast at the Henrietta Experimental hotel is offered as a buffet, as well as an à la carte menu, with children's options and special dietary menus available on request.
Can breakfast be served in the room?
Yes, breakfast can be served in the room at the Henrietta Experimental hotel.
Where is the hotel located?
The Henrietta Experimental hotel is located at 14 Henrietta Street, in Westminster, at the heart of Covent Garden in London, a 2-minute walk from the Savoy Theatre.
Which local sites does the hotel recommend?
The Henrietta Experimental hotel recommends Covent Garden, the historic market building and piazza with its shops, cafés, restaurants and street performers, as well as the Royal Ballet and Opera, home to the Royal Opera and Royal Ballet, and the London Transport Museum, an interactive museum covering London's buses, Underground and transport history.


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