FAQAbstract white star shape with five thick, rounded arms.

Find quick answers to the most common questions about your stay at Henrietta Experimental. Froom bookings and hotel services to practical details and neighbourhood tips, everything you need is here.

Browse Categories

Looking for something specific?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

All questions

What is the cancellation policy?

The Henrietta Experimental hotel offers a non-refundable rate, with a non-refundable deposit for the full stay, including VAT, charged at the time of booking, as well as a flexible rate, with free cancellation or modification until 12pm (hotel time), 1 day before arrival. On the flexible rate, a late cancellation, early departure or no-show results in the full stay being charged, taxes included.

Reservations

Is a security deposit required when booking?

The Henrietta Experimental hotel applies a security deposit depending on the rate booked. For the non-refundable rate, the full stay is charged at the time of booking. For the flexible rate, no advance deposit is taken, subject to the conditions in force at the time of booking.

Reservations

Is breakfast included in the room rate?

Guests can select a rate with or without breakfast directly on the website when booking the Henrietta Experimental hotel.

Reservations

From what age is a child charged at the adult rate?

At the Henrietta Experimental hotel, children are charged at the adult rate from the age of 2.

Reservations

Are pets allowed?

No, pets are not allowed at the Henrietta Experimental hotel.

Reservations

Is the hotel spread across more than one building?

Yes, the Henrietta Experimental hotel comprises two buildings: the main building at 14-15 Henrietta Street, with reception on the ground floor and rooms on the first floor served by a lift, and a second annexe, home to the Superior Floral rooms.

Rooms & Facilities

How many rooms are there, and what types does the hotel offer?

The Henrietta Experimental hotel has 22 rooms across 9 categories: Little Covent Garden - Standard Room, Covent Garden - Superior Room, Floral - Superior Room, London Eye - Superior Terrace, Grand Covent Garden - Deluxe Room, Henrietta - Executive Room, Saint Paul - Executive Room, Grand Saint Paul - Junior Suite and Grand London Eye - Junior Suite.

Rooms & Facilities

What is the room size?

Rooms at the Henrietta Experimental hotel range from 17 m² for the Little Covent Garden - Standard Room to 35 m² for the Grand London Eye - Junior Suite, with several sizes in between: Covent Garden - Superior Room, Floral - Superior Room, London Eye - Superior Terrace and Grand Covent Garden - Deluxe Room all at 20 m², Saint Paul - Executive Room 29 m², Henrietta - Executive Room 30 m², and Grand Saint Paul - Junior Suite 31 m².

Rooms & Facilities

What is the maximum occupancy of the rooms?

Rooms at the Henrietta Experimental hotel accommodate up to 2 adults, with the possibility of adding a child or a baby depending on the room.

Rooms & Facilities

Does any room have a balcony?

Yes, two room categories at the Henrietta Experimental hotel feature a balcony: the Superior Terrace and the Junior Suite with a London Eye view.

Rooms & Facilities

Can a baby cot be added to the room?

Yes, a baby cot is offered free of charge in any room at the Henrietta Experimental hotel for children under 2, on request. An extra bed is also available in some Executive rooms, for children up to the age of 12, at £80 per night per room — this incurs an additional cost when a third guest stays in the room, and can only be booked directly by email or phone.

Rooms & Facilities

Are the rooms non-smoking?

Yes, non-smoking rooms are available at the Henrietta Experimental hotel.

Rooms & Facilities

What are the check-in and check-out times?

Check-in at the Henrietta Experimental hotel is from 3pm, with check-out until 11am.

Practical Information

What payment methods are accepted?

The Henrietta Experimental hotel accepts Apple Pay, Google Pay, Mastercard, Visa and American Express.

Practical Information

What is the hotel's star rating?

The Henrietta Experimental hotel is a 4-star establishment.

Practical Information

Are there electric vehicle charging points?

No, the Henrietta Experimental hotel does not have electric vehicle charging points.

Practical Information

Is the hotel air-conditioned?

Yes, all rooms at the Henrietta Experimental hotel have air conditioning.

Practical Information

Is dry cleaning or laundry available?

Yes, the Henrietta Experimental hotel offers dry cleaning, ironing and laundry services.

Practical Information

Is room service available?

Room service at the Henrietta Experimental hotel is available during the restaurant's operating hours.

Hotel Services

Is a concierge service available?

The concierge team at the Henrietta Experimental hotel is on hand throughout the stay, with luggage storage available.

Hotel Services

Is the reception open 24/7?

Yes, the reception at the Henrietta Experimental hotel is open 24 hours a day, with all check-ins handled in person by a receptionist.

Hotel Services

What safety measures are in place?

The Henrietta Experimental hotel is equipped with 24-hour security, a security alarm, smoke detectors, CCTV in common areas and outside the establishment, fire extinguishers and an in-room safe.

Hotel Services

Are the rooms wheelchair-accessible?

Only one room at the Henrietta Experimental hotel is wheelchair-accessible — an Executive room.

Accessibility

What should I do if I have specific accessibility needs?

It's recommended to always email or call the Henrietta Experimental hotel directly to check availability of the accessible room and discuss specific needs.

Accessibility

What restaurant is at the hotel?

Henri, the restaurant at the Henrietta Experimental hotel, is a classic French bistro. Breakfast is served daily from 7am to 10:30am, lunch daily from midday to 2:30pm, and dinner from 5pm to 9:30pm on Mondays, 5pm to 10pm Tuesday to Saturday, and 2:30pm to 8:30pm on Sundays.

Dining & Bar

Is there a bar?

Yes, the bar at Henri, the Henrietta Experimental hotel's restaurant, is open Monday to Wednesday from midday to 10:30pm, Thursday to Saturday from midday to 11:30pm, and Sunday from midday to 10pm.

Dining & Bar

What breakfast options are offered?

Breakfast at the Henrietta Experimental hotel is offered as a buffet, as well as an à la carte menu, with children's options and special dietary menus available on request.

Dining & Bar

Can breakfast be served in the room?

Yes, breakfast can be served in the room at the Henrietta Experimental hotel.

Dining & Bar

Where is the hotel located?

The Henrietta Experimental hotel is located at 14 Henrietta Street, in Westminster, at the heart of Covent Garden in London, a 2-minute walk from the Savoy Theatre.

Neighbourhood & Recommendations

Which local sites does the hotel recommend?

The Henrietta Experimental hotel recommends Covent Garden, the historic market building and piazza with its shops, cafés, restaurants and street performers, as well as the Royal Ballet and Opera, home to the Royal Opera and Royal Ballet, and the London Transport Museum, an interactive museum covering London's buses, Underground and transport history.

Neighbourhood & Recommendations

Missing a question?

We’re here to help — if you can’t find your answer,

feel free to suggest a new question.

Contact Us

LOCATIONS

A journey that started in Paris, in the summer of 2007. A bar on a quiet street, the start of Paris’ cocktail renaissance. As the years went on, new chapters turned, from new cities, to restaurants and finally hotels. Today, Experimental can be found across Paris, London, New York, Venice, Verbier, Val d’Isere, Ibiza, Menorca and out in the British countryside. Each location inspired by the world around it.

Discover
Person standing on rocks by a calm sea at sunset with a sailboat in the distance.Silhouette of a woman with long hair standing on rocks by the shimmering sea at sunset.

Latest on instagram