FAQ

The Experimental Chalet Val d'Isère hotel offers four types of rate. With the Ultra Flexible rate (low season), cancellations or changes are free of charge until midday, 14 days before arrival. With the Flexible rate (mid season), this deadline is 30 days before arrival, and with the Flexible rate (high season), 60 days before arrival. In all three cases, any late cancellation, early departure or no-show is charged at the full cost of the stay, VAT included. The Non-Flexible rate cannot be cancelled or refunded; the full amount is charged at the time of booking and retained in the event of a no-show.

Payment terms at the Experimental Chalet Val d'Isère hotel depend on the rate chosen. With the Ultra Flexible rate (low season), a valid credit card is enough to guarantee the booking, with no advance charge. With the Flexible rate (mid season), a refundable deposit of 30% of the stay, VAT included, is charged at booking, with the remaining 70% charged on arrival. With the Flexible rate (high season), a refundable deposit covering the full stay is charged at booking. The Non-Flexible rate requires a non-refundable deposit for the full stay, also charged at booking.

Yes, rates at the Experimental Chalet Val d'Isère hotel are always on a Bed and Breakfast basis; there is no room-only option.

Yes, a baby cot (up to 3 years) can be provided on request in every room category at the Experimental Chalet Val d'Isère hotel, free of charge. An extra bed is also available on request in some categories, for an additional charge.

The Experimental Chalet Val d'Isère hotel has 113 rooms across 13 categories: Val d'Isère, Val d'Isère Balcony, Val d'Isère Mountain View, Val d'Isère Under the Eaves, Olympic Deluxe, Junior Suite Solaise, Loft Mezzanine, Loft Mezzanine with Balcony, Loft Mezzanine Bunk Beds, Glacier Suite with Balcony, and the three top-floor suites — Iseran, Solaise and Bellevarde.

Rooms at the Experimental Chalet Val d'Isère hotel range from 20 m² for Val d'Isère Balcony to 56 m² for the Bellevarde Suite, with several sizes in between: Val d'Isère and Val d'Isère Mountain View 22 m², Val d'Isère Under the Eaves 26 m², Olympic Deluxe, Junior Suite Solaise and Loft Mezzanine Bunk Beds 30 m², Loft Mezzanine 31 m², Loft Mezzanine with Balcony 32 m², Iseran Suite 35 m², Glacier Suite with Balcony 40 m² and Solaise Suite 44 m².

Most categories at the Experimental Chalet Val d'Isère hotel accommodate two adults. Val d'Isère Under the Eaves, Olympic Deluxe, Loft Mezzanine and Loft Mezzanine with Balcony can also welcome one child. The Glacier Suite with Balcony and Loft Mezzanine Bunk Beds accommodate two adults and two children, while the Bellevarde Suite sleeps up to four guests.

Yes, at the Experimental Chalet Val d'Isère hotel, the Val d'Isère Balcony, Olympic Deluxe, Val d'Isère Under the Eaves, Glacier Suite with Balcony, Loft Mezzanine, Loft Mezzanine with Balcony, Junior Suite Solaise and Loft Mezzanine Bunk Beds categories all have a balcony.

Yes, the three top-floor suites at the Experimental Chalet Val d'Isère hotel — Iseran, Solaise and Bellevarde — each have a fireplace.

No, at the Experimental Chalet Val d'Isère hotel, the Olympic Deluxe, Val d'Isère Under the Eaves, Glacier Suite with Balcony, Loft Mezzanine with Balcony and Junior Suite Solaise categories, as well as the three top-floor suites, have a bathtub; the other categories are fitted with a shower.

Every room at the Experimental Chalet Val d'Isère hotel has a wardrobe, heating, a safe, a desk and good soundproofing. Rooms also include a private bathroom with bathrobe, toiletries, slippers and hairdryer, as well as a telephone and a television. A minibar, a capsule coffee machine, a kettle and bottled water are also provided in every room.

No, the Experimental Chalet Val d'Isère hotel does not have air conditioning, in keeping with its mountain setting.

The Experimental Chalet Val d'Isère hotel occupies the former Aigle des Neiges building, which joined the Experimental group in 2023 and has since been entirely reimagined, with interiors by Dorothée Meilichzon blending Savoyard touches, ecru textiles and warm wood.

The Experimental Chalet Val d'Isère hotel is a 4-star establishment.

Check-in at the Experimental Chalet Val d'Isère hotel is from 4pm, and check-out is until 11am; these times remain flexible depending on availability, with a possible additional charge.

The Experimental Chalet Val d'Isère hotel accepts Visa, MasterCard and American Express, as well as cash, within the applicable limits.

Yes, a private car park with a limited number of spaces is reserved for guests of the Experimental Chalet Val d'Isère hotel, at €40 per night; booking is recommended.

Yes, the concierge team at the Experimental Chalet Val d'Isère hotel can arrange, on request, a paid shuttle service to Chambéry Savoie Mont Blanc airport, around a 2-hour drive away.

Yes, the Experimental Chalet Val d'Isère hotel has its own Ski Shop, bringing together ski equipment rental, ski pass sales and a storage area with lockers, all on site.

Yes, an electric vehicle charging point is available in the car park of the Experimental Chalet Val d'Isère hotel.

The Experimental Chalet Val d'Isère hotel offers an ironing and laundry service, convenient after a day on the slopes; dry cleaning, however, is not available.

Yes, at any hour, room service at the Experimental Chalet Val d'Isère hotel lets guests enjoy a meal without leaving the comfort of their room.

Yes, the concierge team at the Experimental Chalet Val d'Isère hotel looks after guests throughout their stay, from equipment rental and ski passes to the best addresses in the village; luggage storage is also available.

Yes, the reception at the Experimental Chalet Val d'Isère hotel is staffed day and night, with a quick check-in so guests can head straight to the slopes.

The Experimental Chalet Val d'Isère hotel has a Kids Room, an indoor play area where children remain under their parents' supervision rather than that of hotel staff. A nanny service, with carers recommended by the concierge, is available on request for an additional charge.

The Experimental Chalet Val d'Isère hotel has 24-hour security, a security alarm, smoke and carbon monoxide detectors, CCTV in common areas and outside, and fire extinguishers. A safe is provided in every room.

Yes, the Experimental Chalet Val d'Isère hotel has meeting rooms, as well as fax and photocopying services.

Throughout the season, the Experimental Chalet Val d'Isère hotel hosts occasional cooking classes, concerts or shows, lively evenings and screenings of sporting events. A DJ plays on Friday and Saturday evenings.

Yes, a games room lets families carry the evening on at the Experimental Chalet Val d'Isère hotel, once the skis are put away.

Yes, the Experimental Chalet Val d'Isère hotel has 4 rooms meeting Atout France accessibility standards, fitted with a step-free shower, a grab rail, a shower seat on request and a washbasin at a compliant height.

We recommend contacting the Experimental Chalet Val d'Isère hotel directly before booking, to discuss your needs.

Yes, the spa at the Experimental Chalet Val d'Isère hotel has four treatment rooms for massages, body treatments and facials, as well as a hammam and a sauna. The hotel works with two brands, Dr. Barbara Sturm and Laboratoires Mansard, for its facials.

Yes, the Experimental Chalet Val d'Isère hotel has a 15-metre heated indoor pool, as well as a cold plunge bath, within its spa.

Yes, at the Experimental Chalet Val d'Isère hotel, children under 16 may use the pool under parental supervision from 10am to 6pm, and are not permitted from 6pm to 8pm. The hammam and sauna are not accessible to under-16s.

Yes, the spa at the Experimental Chalet Val d'Isère hotel is open to non-resident guests. Two hours' access to the facilities is included with any treatment booking.

Yes, yoga classes are offered at the Experimental Chalet Val d'Isère hotel, as private or group sessions, in the spa or in the room, on request. Several options are available, from a single class to packages combining yoga, breakfast and spa access.

No, there is no dedicated gym at the Experimental Chalet Val d'Isère hotel.

The Experimental Chalet Val d'Isère hotel has two restaurants: L'Aigle d'Or, a grand brasserie open from breakfast to dinner, and L'Aiglon, a tribute to the cheeses of Savoie, open in the evening only.

At the Experimental Chalet Val d'Isère hotel, breakfast is served every morning at L'Aigle d'Or, the hotel's grand brasserie. Expect a wholesome, generous spread, from homemade granola and smoothies to eggs, to set guests up for a day on the slopes.

In the evening, L'Aigle d'Or, the grand brasserie at the Experimental Chalet Val d'Isère hotel, serves a convivial dinner of Savoyard crozets bowls, tartiflette and seafood platters, in the spirit of Alpine tradition and the classic brasserie. Interiors by Dorothée Meilichzon play with mushroom-shaped lamps and ski motifs, set among wood, woven fabrics and snow-white marble.

L'Aigle d'Or, at the Experimental Chalet Val d'Isère hotel, welcomes guests every day for breakfast and dinner. Opening hours vary and are updated regularly in the dedicated section.

L'Aiglon, at the Experimental Chalet Val d'Isère hotel, is a Savoyard restaurant built around a central wood-fired oven, where raclette, tartiflette and fondue are shared over jewel-toned wines. Dishes are made with local mountain produce, in the farm-to-table spirit of the French Alps.

L'Aiglon, at the Experimental Chalet Val d'Isère hotel, is open every evening, for dinner only. Opening hours vary and are updated regularly in the dedicated section.

Yes, the Experimental Chalet Val d'Isère hotel is home to the Experimental Cocktail Club Val d'Isère, the Alpine outpost of the celebrated cocktail bar. By day, it offers a quick break on the sunny terrace between runs; from late afternoon into the evening, cocktails, champagne and sharing plates, from Experimental classics to mountain creations, with a DJ on Friday and Saturday evenings.

The Experimental Cocktail Club Val d'Isère, at the Experimental Chalet Val d'Isère hotel, is open every day. Opening hours vary and are updated regularly in the dedicated section.

Yes, breakfast can be served in the room at the Experimental Chalet Val d'Isère hotel, for an additional €15 per person.

Yes, the Experimental Chalet Val d'Isère hotel offers packed lunches, ideal for a day on the slopes.

The Experimental Chalet Val d'Isère hotel is located at 101 rue de la Poste, in the very centre of Val-d'Isère village, at the foot of the Vanoise massif.

Yes, the Experimental Chalet Val d'Isère hotel sits at the foot of the slopes, with direct access on foot to the Solaise gondola, one of the main gateways to the ski area.

Several activities are within walking distance of the Experimental Chalet Val d'Isère hotel: the ice rink is 2 minutes away, the Val d'Isère aquatic centre around 6 minutes and Le Splendid cinema 7 minutes. The village, with its shops, restaurants and cafés, is also easily reached on foot.